Power digital customer experience with AI

BirdAI helps you deliver personalized experiences, elevate business outcomes, and better understand your customers — without adding resources.

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BirdAI: Work business wonders with ease

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Local businesses of all sizes need AI to succeed in the digital age

Rising customer expectations

Rising customer expectations

Customers expect immediate, personalized responses no matter where they interact with a business — Facebook, Google, Twitter, and beyond.

Differentiated experiences

Differentiated experiences

To stand out from the competition and increase customer loyalty, local businesses need to offer enhanced experiences powered by real-time customer insights.

Tight resources

Tight resources 

Local businesses don’t want a lack of resources to stop them from delivering meaningful, personalized experiences at scale. 


AI purpose-built for local businesses

BirdAI is the next evolution of generative AI. It offers the best-in-breed tools your business needs to attract, convert, and delight its customers.

AI purpose-built for local businesses

AI Everywhere

BirdAI is integrated into every part of the Birdeye platform, from review management to social media, customer engagement, and surveys — driving value across the customer lifecycle.


Keep your data safe and private all while delivering superior, speedy, and consistent customer interactions — even as you grow across locations and countries.

Best of Breed

BirdAI is built in house on top of Stanford NLP and combines multiple generative AI models to ensure you have the best tools for the job.


BirdAI is trained on public data from over 100k local businesses and refined using your 1st party data and individual customer interaction touchpoints to provide truly personalized and contextual results.

Human Controlled

Get human-like responses based on conversation context, review texts, and social comments. You always have the option to regenerate and tweak BirdAI output before sharing it with customers or internal teams.

AI to drive your local business

We’ve built on our decade-long legacy to offer local businesses all the AI tools they need to stand out from the competition, win more revenue, and delight their customers in one AI-powered digital experience platform.


Beat writer’s block and spark creativity with AI-generated social posts, SEO-optimized business listings, and replies to customer reviews and messages.


Contextualize and translate customer reviews and messages — then auto-generate personalized replies in just a few clicks.


Effortlessly access meaningful insights and evolve customer experience with AI-generated report summaries, survey responses, and reviews.


Get suggested actions to boost engagement, increase satisfaction, and drive better business objectives.

BirdAI for Reviews

Elevate your reputation management

Auto-generate contextualized and personalized review responses or rephrase your rough drafts to deliver thoughtful replies in a fraction of the time. Create reputation-defining experiences by automatically translating and responding to reviews in your language of choice.

BirdAI for Reviews
BirdAI for Social

Manage your social media like a pro

You don’t need a team of content writers and designers to create engaging social media content. Auto-create social posts and images with simple prompts and topics such as upcoming holidays.

BirdAI for Social
BirdAI for Messaging

Adapt to changing customer expectations

Craft consistent and on-brand messages and conversations thanks to AI-powered response rephrasing. And continue the convo like a pro with AI-generated conversation summaries of past interactions.

BirdAI for Messaging
BirdAI powered Webchat

Convert customers instantly with real-time engagement

Effortlessly implement real-time engagement and convert website visitors into customers. Our AI-powered chatbot Robin automatically qualifies website visitors, collects lead details, and converts them into customers on the spot.

BirdAI powered Webchat
BirdAI Insights

Uncover insights, instantly

Identify top keywords, topics, and themes in your reviews to learn what’s working and what isn’t. Benchmark yourself against your competitors and understand what their customers are saying better than they do. 

BirdAI Insights
BirdAI for Listings

Boost your SEO performance

Set up your listings right the first time. With AI-generated business descriptions, you can effortlessly boost SEO and attract more customers on day one.

BirdAI for Listings
BirdAI for Surveys

Summarize surveys in a single click

Sort, summarize, and analyze survey responses in a single click. And get granular, sorting across or by questions to quickly find the data you’re looking for.

BirdAI for Surveys

Birdeye outranks the competition

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Meet the all-in-one platform to drive customer acquisition and retention

Drive traffic

Put your business at the top of search with a stellar online reputation and local SEO.

Connect & convert

Message customers from anywhere, stand out on social, and collect payments faster.

Raise the bar

Create exceptional experiences that boost brand loyalty and set you apart from the competition.

Start growing with Birdeye today

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Frequently Asked Questions

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What is AI?Click to open

AI stands for Artificial Intelligence. It is a branch of computer science that enables machines to perform tasks that typically require human intelligence, such as learning from experience, recognizing patterns, making decisions, and solving problems. AI aims to create smart systems that can mimic human-like cognitive abilities. AI can help local businesses transform their customer experience, bring in efficiencies, and impact their top and bottom lines.

How can local businesses use AI for social media?Click to open

Local businesses can use AI for social media in various ways. AI-powered tools can analyze customer data to understand preferences, create personalized content, and schedule posts for optimal engagement. Chatbots provide instant customer support. AI can also analyze trends and sentiments to refine marketing strategies, reaching a wider audience and enhancing the overall social media presence.

How can local businesses use AI for reputation management?Click to open

Local businesses can leverage AI for reputation management by monitoring online reviews and social media mentions in real-time. AI-powered sentiment analysis gauges customer feedback and identifies potential issues. Automated responses or personalized outreach to dissatisfied customers can help address concerns promptly. AI aids in maintaining a positive brand image and building trust with the community.

Why do I need BirdAI if I can simply use Google Bard or ChatGPT?Click to open

BirdAI offers all the AI tools you need to attract, convert, and delight customers within the all-in-one Birdeye platform. Without BirdAI, you will need to integrate LLM APIs within multiple tools that will need heavy lifting from your IT department and a lot of tab-switching for your marketing teams.

How can local businesses use AI in customer experience?Click to open

Local businesses can enhance customer experience with AI by implementing chatbots for instant support, using AI-driven analytics to understand customer behavior and preferences, and offering personalized recommendations. AI can streamline processes, improve response times, and create tailored interactions, leading to higher customer satisfaction and loyalty.