Ticketing software for local businesses

Streamline support with smart ticketing

Create standout customer support with automatic ticketing across reviews, social, mentions, and survey responses.

Star Reviews
Google Reviews
G2 Reviews
Capterra Reviews
streamline support with smart ticketing

Customer support made effortless

Auto-create tickets

Address issues proactively to improve customer satisfaction and reduce churn.

Resolve issues fast

Address customer issues faster and create visibility across your organization.

Stay informed

Get real time alerts and track tickets from start to finish all in one place.


Save time ticketing

Create ticketing rules and custom criteria like review rating, and our automated ticketing process will do the rest.

Auto ticketing
Ticket management

Streamline your support

Assign tickets to the right team member in seconds and reduce confusion with smart filtering to keep important tickets front and center.

Ticket management
Ticket Tracking

Reduce issue resolution time

Track response rate and resolution time. Monitor tickets by user, location, and status. And do it all from a single dashboard.

Reduce issue resolution time
Custom views

Filter tickets your way

Use filters to create custom ticket views based on location, status, owner, and time period. Easily navigate and prioritize tickets across your organization.

Custom views
Real-time updates

Receive instant alerts and updates

Birdeye automatically notifies specific employees or locations via email or SMS whenever a new ticket is assigned and any time a status changes.

Receive instant alerts and updates

Birdeye outranks the competition

Birdeye Review Star ratingBased on 7,000+ reviews on
Google logoCapterra Logo

Birdeye customers get results

Hughston Clinic Logo
Hughston clinic

The need to monitor our online reputation has been growing at record speed each year. We want to protect the reputation of our physicians and locations; therefore, we need to be aware of any problem in a timely manner. Birdeye allows us to do both.

Kathleen GibsonSystem Marketing Director, Hughston Clinic
The Saxton Group Logo
The Saxton group

In the weeks following Covid, we saw an immediate 60% decline in sales. By quickly making changes and understanding what our guests wanted, we are now seeing a 10% same-store sales growth, which has helped us to weather the pandemic. Leveraging our guest experiences has helped us to grow, even during very difficult times.

Amy DickeyDirector of Marketing, Saxton Group
Michaels Logo
The Michaels

The ticketing system is amazing, and it has helped us increase our customer experience in just less than a year of being with Birdeye. We have also increased our online reputation by about two points, which has been amazing

Brandon HeglandVP of Marketing, The Michaels Organization

Products that pair with Ticketing

Birdeye is the only comprehensive platform for customer experience to offer a range of products that scale with your business.


Automatically request customer reviews and amplify them where they matter most.


Manage social media posting, monitoring, and reporting across locations.


Easily gather customer feedback to improve customer experience.

Meet the all-in-one platform to drive customer acquisition and retention

Drive traffic

Put your business at the top of search with a stellar online reputation and local SEO.

Connect & convert

Message customers from anywhere, stand out on social, and collect payments faster.

Raise the bar

Create exceptional experiences that boost brand loyalty and set you apart from the competition.


Icon Resources Casestudy

The Saxton Group

Start growing with Birdeye today

Watch demoSee Pricing

Frequently Asked Questions

Expand allCollapse all

What is Birdeye Ticketing?Click to open

Birdeye ticketing is a ticketing software which helps businesses address customer issues proactively thereby improving customer satisfaction and reducing churn.

How does Birdeye Ticketing work?Click to open

Through Birdeye Ticketing, you can proactively create customer support tickets right from your customer interactions such as reviews, social mentions, and survey responses. Not only does it facilitate ticket creation, but also automatically assigns it to designated employees for faster resolution. This helps you solve issues before they escalate.

How do Birdeye customers use ticketing?Click to open

Birdeye customers use Ticketing to solve their customer support problems systematically. They use Ticketing to automatically create tickets based on custom criteria, assign these tickets to the right employees, track and monitor open tickets and ensure they get resolved on time.

What kind of reporting is available with ticketing?Click to open

Birdeye Ticketing offers various reports such as – average resolution time, average resolution time by location, ticket Count By Owner and ticket Count By Status, among others.

How much does Birdeye Ticketing cost?Click to open

Birdeye offers plans that are customized for your business based on the number of locations you operate and the solutions that you need. Take a look at our pricing page for more details.

Does Birdeye Ticketing software integrate with other platforms?Click to open

Yes, Birdeye Ticketing integrates seamlessly with other platforms such as Salesforce or Zendesk so you can manage all your support tickets from all channels in one place.